emailtemplate_id; planned means an MS-SALES design-doc reference (emails_template_id), not yet live.| ID | Template | Score | Blast | Workflows | Notifications | Ticket types | Statuses | Outcomes | Other |
|---|---|---|---|---|---|---|---|---|---|
| 180 | Closed Ticket Update Reply Subject | 56 | 75 | — | — | Administrator Rights Request [15] Alert [21] Asset Expiry Alert [38] Backup Checks - Scheduled [48] Backup Logs [56] Billing and Finance Team [30] BitLocker Key Retrieval Request [86] Change Request [2] Change User Account Status - M365 [66] Computer Installation [61] Delete Shared Mailbox [39] Desktop Request [7] Desktop Request - Standalone [72] Disable User Account Status - M365 - v2 [67] Distribution List Change Request [37] Hardware [71] Hardware Collection Request [9] Incident [1] Informational [43] Internal Move [59] Laptop Request [10] Laptop Request - Standalone [73] Line Manager Change [51] Mailbox Access Request [35] Marketing [44] Mobile Phone Request [11] Network Request [8] New Distribution List Request [36] New Monitor [31] New Monitor - Standalone [74] New Shared Mailbox Request [29] Offboarding [16] Offboarding - M365 [70] Offboarding - M365 - V2 [78] Offboarding - M365 - V2 - OXM Only [81] Offboarding - M365 - V3 [82] Onboarding [17] Onboarding - Test Only [79] Onboarding New Customer - Do not Use [54] Opp - CF Test - Do not use -TDB on 230525 [55] Opportunity [6] Opportunity - Website Form [68] Opportunity from a Website Form [69] Other Hardware [12] Peripherals Request [13] Peripherals Request - Standalone [75] Print Services Request [14] Printer Request [33] Printer Request - Standalone [76] Privileged Access Request [83] Privileged Access Request v1 [84] Problem [4] Project [5] Project Task - Internal [63] Quick Quote [25] Quick Time [23] Reset MFA Request [88] Reset Password Request [87] Scheduled Task [22] Service Catalogue Apply [90] Service Catalogue Review [89] Service Request [3] Shared Drive Access Request [18] Shared Mailbox Access Request [34] SharePoint Site or Document Library Request [28] Software Change [24] Software Install Request [49] Software Request [19] Tablet Request [41] Tablet Request - Standalone [77] USB Storage Enabled [64] USB Storage Enablement [85] Website Issues [80] Website Opportunity [62] Work From Home Request [26] | — | — | — |
| 32 | Technician Update | 100 | 40 | — | Ticket Re-Assigned - Popup [2] @Mentions [6] Action added by Agent - AI Assist (AI Assist) [35] Action added by Agent - AI: Email Reply (AI: Email Reply) [36] Action added by Agent - AI: Find Similar (AI: Find Similar) [39] Action added by Agent - AI: Research (AI: Research) [37] Action added by Agent - AI: Summarise for Handover (AI: Summarise for Handover) [38] GDAP Renewal [10] JumpCloud Cloud Directory Renewals [9] New Ticket Logged [19] New Ticket Logged [24] New Ticket Logged [25] New Ticket Logged [33] New Ticket Logged [34] New Ticket Logged [7] New Ticket Logged [8] New Ticket Logged To Team - Popup [3] P1 Ticket Logged - Email [4] Purchase Order updated [26] Purchase Order updated [28] Ticket Re-Assigned - Popup [2] Ticket Updated by User - Popup [1] | — | Acknowledged [32] Automation [35] Automation - Hold [36] Closed [9] Completed [20] Customer updated [24] In Project [34] On Hold [21] Quote Accepted [22] Quote Rejected [23] Scheduled [31] Updated [33] Vendor Updated [30] Waiting for Hardware from Customer [25] Waiting on 3rd party [27] Waiting on Opportunity [29] Waiting to ship [26] With Dev [28] | — | — |
| -100 | Sales Ticket Request - rb | 56 | 12 | — | — | Desktop Request [7] Desktop Request - Standalone [72] Hardware [71] Laptop Request [10] Laptop Request - Standalone [73] New Monitor Request [32] Peripherals Request [13] Peripherals Request - Standalone [75] Printer Request [33] Printer Request - Standalone [76] Tablet Request [41] Tablet Request - Standalone [77] | — | — | — |
| 270 | User Status Reminder | 56 | 10 | — | — | — | Acknowledged [32] Automation [35] Automation - Hold [36] Closed [9] In Project [34] Scheduled [31] Updated [33] Vendor Updated [30] Waiting on Opportunity [29] With Dev [28] | — | — |
| 50 | Approval Message | 56 | 7 | — | — | — | — | — | Approval: Example Change Process [1], Example Service Request Process [2], Manual Assign Change Process [3], Other Hardware Approval [14], Shared Mailbox Access Request Approval Process [13], SharePoint Approval Request [9], Software Request [7] |
| 258 | Approval Reminder - $USERNAME | 56 | 7 | — | — | — | — | — | Approval: Example Change Process [1], Example Service Request Process [2], Manual Assign Change Process [3], Other Hardware Approval [14], Shared Mailbox Access Request Approval Process [13], SharePoint Approval Request [9], Software Request [7] |
| 53 | Approval Outcome | 56 | 5 | — | — | — | — | — | Approval: Example Change Process [1], Example Service Request Process [2], Manual Assign Change Process [3], Other Hardware Approval [14], SharePoint Approval Request [9] |
| -505 | New Ticket Logged (Technician) | 0 | 3 | — | New Ticket Logged [5] Spencer notified on Laptop Requests - Standlone [22] Spencer notified on Laptop Requests [23] | — | — | — | — |
| -208 | OxM - Inform Notification for Leaver - rb | 56 | 3 | — | OxM - Offboarding Inform Notification [17] | — | — | MSd - OFFB - Inform License Request [76] OxM - OFFB - Inform License Request [55] | — |
| -187 | USB - Notification - rb | 56 | 3 | — | — | BitLocker Key Retrieval Request [86] USB Storage Enabled [64] USB Storage Enablement [85] | — | — | — |
| -103 | Approval Outcome - Onboarding - Rejected - RB | 56 | 3 | — | Notify [11] | — | — | Onboarding Request Rejected [49] | Approval: Onboarding Approval Process - WIP [4] |
| -529 | AUTO-Approval Outcome - USB - Rejected - rb | 100 | 2 | — | — | — | — | Approval Outcome - USB - Rejected [102] | Approval: USB Enablement Request v1 [28] |
| -526 | AUTO-Approval Outcome - USB - Approved - rb | 100 | 2 | — | — | — | — | Approval Outcome - USB - Approved [101] | Approval: USB Enablement Request v1 [28] |
| -523 | AUTO-Approval Message - USB - Pending - Reminder - rb | 100 | 2 | — | — | — | — | Approval Message - USB - Pending - Reminder [100] | Approval: USB Enablement Request v1 [28] |
| -520 | AUTO-Approval Message - USB - Pending - rb | 100 | 2 | — | — | — | — | Approval Message - USB - Pending [99] | Approval: USB Enablement Request v1 [28] |
| -517 | AUTO-USB - New Ticket - rb | 100 | 2 | — | — | — | — | BitLocker - Key Not Cached [112] USB - New Ticket [93] | — |
| -451 | OC Onboard Jira notification - rb - cai | 100 | 2 | — | OC - Jira Notification [29] Test Company - Jira Notification [32] | — | — | — | — |
| -223 | OXM - Laptop Screen Size Request | 56 | 2 | — | OXM - ONB - Laptop Screen Size Request [18] OXM - ONB - Laptop Screen Size Request [18] | — | — | — | — |
| -169 | Approval Outcome - SIR - Approved - rb | 56 | 2 | — | — | — | — | — | Approval: Software Installation Request [15], Software Request [7] |
| -166 | Approval Outcome - SIR - Rejected - rb | 56 | 2 | — | — | — | — | — | Approval: Software Installation Request [15], Software Request [7] |
| -160 | OC Onboard and Offboarding Email Notification - rb | 56 | 2 | — | OC - Email notification when new offboard ticket added [14] OC - Email notification when new Onboard ticket is added. [13] | — | — | — | — |
| -655 | OC Onboard NetSuite notification - rb - v2.1 - cai | 100 | 1 | — | OC- NetSuite Notification [20] | — | — | — | — |
| -652 | PAR - Entra Status Timeout | 100 | 1 | — | — | — | — | PAR - Entra Status Timeout [138] | — |
| -649 | PAR - Cannot proceed (Local + FAILED path) | 100 | 1 | — | — | — | — | PAR Cannot proceed (Local + FAILED path) [137] | — |
| -646 | PAR - Local account warning (Local + SUCCESS path) | 0 | 1 | — | — | — | — | PAR Local account warning (Local + SUCCESS path) [136] | — |
| -643 | Password Reset Error | 78 | 1 | — | — | — | — | MPR - Password Reset Failed [130] | — |
| -640 | MFA Reset Error | 78 | 1 | — | — | — | — | MPR - MFA Failed [129] | — |
| -637 | Password Reset - Approval Required - rb - updated v1.2 | 78 | 1 | — | — | — | — | — | Approval: Reset Password Approval Process [30] |
| -631 | MFA Reset - Approval Required - v1.1 | 78 | 1 | — | — | — | — | — | Approval: Reset MFA Approval Process [31] |
| -628 | MFA Reset - New Ticket - v1 | 67 | 1 | — | — | — | — | MPR - New ticket email - mfa [123] | — |
| -622 | MFA Reset - Approval - Approved v1 | 67 | 1 | — | — | — | — | — | Approval: Reset MFA Approval Process [31] |
| -619 | MFA Reset - Approval - Rejected - v1 | 67 | 1 | — | — | — | — | — | Approval: Reset MFA Approval Process [31] |
| -616 | MFA Reset - Approval Required - Reminder - v1 | 100 | 1 | — | — | — | — | — | Approval: Reset MFA Approval Process [31] |
| -607 | Password Reset - Approval Required - Reminder - rb | 100 | 1 | — | — | — | — | — | Approval: Reset Password Approval Process [30] |
| -604 | Approval Outcome - Password Reset Approved - rb | 100 | 1 | — | — | — | — | — | Approval: Reset Password Approval Process [30] |
| -601 | Password Reset - Rejected - rb | 67 | 1 | — | — | — | — | — | Approval: Reset Password Approval Process [30] |
| -598 | Password Reset - Link Expired - rb | 67 | 1 | — | — | — | — | MPR - HALO_OUTCOME_PR_EXPIRED [122] | — |
| -595 | Password Reset - Password Retrieved - rb | 67 | 1 | — | — | — | — | MPR - HALO_OUTCOME_PR_RETRIEVED [121] | — |
| -592 | Password Reset - Password Link - rb | 67 | 1 | — | — | — | — | MPR - HALO_OUTCOME_PR_LINK_SENT [120] | — |
| -586 | Password Reset - New Ticket - rb | 67 | 1 | — | — | — | — | MPR - New ticket email - pwd [118] | — |
| -580 | MFA Reset - Approved - rb | 67 | 1 | — | — | — | — | MPR - HALO_OUTCOME_MFA_RESET_DONE [119] | — |
| -571 | BitLocker - Key Link Expired - rb | 100 | 1 | — | — | — | — | BitLocker - Close - Link Expired [117] | — |
| -568 | BitLocker - Key Retrieved - rb | 100 | 1 | — | — | — | — | BitLocker - Close - Link Used [116] | — |
| -565 | BitLocker - Key Link - rb | 100 | 1 | — | — | — | — | BitLocker - Key Link [111] | — |
| -562 | Approval Outcome - BitLocker - Rejected - rb | 100 | 1 | — | — | — | — | — | Approval: BitLocker Key Retrieval Approval Request [29] |
| -559 | Approval Outcome - BitLocker - Approved - rb | 100 | 1 | — | — | — | — | — | Approval: BitLocker Key Retrieval Approval Request [29] |
| -556 | Approval Required - BitLocker - Pending - Reminder - rb | 100 | 1 | — | — | — | — | — | Approval: BitLocker Key Retrieval Approval Request [29] |
| -553 | Approval Required - BitLocker - Pending - rb | 100 | 1 | — | — | — | — | — | Approval: BitLocker Key Retrieval Approval Request [29] |
| -550 | BitLocker - New Ticket - rb | 100 | 1 | — | — | — | — | BLR - New ticket [114] | — |
| -547 | PAR - New Ticket - rb | 100 | 1 | — | — | — | — | PAR - New Ticket v1 [110] | — |
| -544 | PAR - Access Revoked - rb | 100 | 1 | — | — | — | — | PAR Revoked Email [109] | — |
| -541 | PAR - Expiry Warning - rb | 100 | 1 | — | — | — | — | PAR Expiry Warning Email [108] | — |
| -538 | PAR - Device Offline - rb | 100 | 1 | — | — | — | — | PAR Device Offline Email [107] | — |
| -535 | PAR - Access Granted - rb | 100 | 1 | — | — | — | — | PAR Granted Email [106] | — |
| -532 | AUTO-USB - Device Offline - rb | 100 | 1 | — | — | — | — | USB - Device Offline [104] | — |
| -514 | AUTO-USB - Storage Revoked - rb | 100 | 1 | — | — | — | — | USB - Storage Revoked [98] | — |
| -511 | AUTO-USB - Revocation Warning - rb | 100 | 1 | — | — | — | — | USB - Revocation Warning [97] | — |
| -508 | New Opportunity (Technician) Footer | 100 | 1 | — | — | — | — | USB - Storage Enabled [96] | — |
| -506not in live list | (not in live snapshot) | 1 | — | Notifiy Spencer of All Ops [21] | — | — | — | — | |
| -502 | CRM Ticket Update | 100 | 1 | — | — | — | — | CRM Email User [105] | — |
| -499 | PAR - New Ticket | 100 | 1 | — | — | — | — | PAR - New Ticket [88] | — |
| -496 | Offboarding Immediate Confirmation | 100 | 1 | — | — | — | — | OFB - Immediate Notification [86] | — |
| -493 | Offboarding Schedule Confirmation | 100 | 1 | — | — | — | — | OFB - Scheduled Notification [85] | — |
| -490 | PAR - Approval Request Reminder | 100 | 1 | — | — | — | — | — | Approval: Privileged Access Request - Approval [27] |
| -487 | PAR - Approval Request Approved | 100 | 1 | — | — | — | — | — | Approval: Privileged Access Request - Approval [27] |
| -484 | PAR - Approval Request Rejected | 100 | 1 | — | — | — | — | — | Approval: Privileged Access Request - Approval [27] |
| -481 | PAR - Revoked End User Email | 100 | 1 | — | — | — | — | PAR - Revoked [83] | — |
| -478 | PAR - Granted End User Email | 100 | 1 | — | — | — | — | PAR - Granted Email [82] | — |
| -475 | Approval Required. - Privileged Access Request - Pending 2026 Branding - CAI | 100 | 1 | — | — | — | — | — | Approval: Privileged Access Request - Approval [27] |
| -472 | OC Onboard NetSuite notification - rb - v2 - cai | 100 | 1 | — | OC- NetSuite Notification [20] | — | — | — | — |
| -466 | Approval Outcome - Offboarding - Approved v1 - 2026 Branding | 100 | 1 | — | — | — | — | — | Approval: Offboarding Approval Process [12] |
| -463 | Approval required - Offboarding - Pending - Reminder - 2026 Branding | 100 | 1 | — | — | — | — | — | Approval: Offboarding Approval Process [12] |
| -460 | Approval required - Offboarding - Pending - 2026 Branding | 100 | 1 | — | — | — | — | — | Approval: Offboarding Approval Process [12] |
| -457 | OC Onboard Payhawk notification - rb - cai | 100 | 1 | — | OC - Payhawk Notification [15] | — | — | — | — |
| -445 | OxM - Laptop Notification for New Starter - rb | 56 | 1 | — | OXM - Laptop Notification [27] | — | — | — | — |
| -442 | Approval Message - Onboarding - Hardware Request - Pending - rb | 56 | 1 | — | — | — | — | — | Approval: Onboarding Hardware Request - Approval [26] |
| -439 | Approval Outcome - Onboarding Hardware Request - Approved - rb | 56 | 1 | — | — | — | — | — | Approval: Onboarding Hardware Request - Approval [26] |
| -436 | Approval Outcome - Onboarding Hardware Request - Rejected - rb | 56 | 1 | — | — | — | — | — | Approval: Onboarding Hardware Request - Approval [26] |
| -433 | Approval Message - Onboarding Hardware Request - Pending - Reminder - rb | 56 | 1 | — | — | — | — | — | Approval: Onboarding Hardware Request - Approval [26] |
| -430 | Approval Message - Tablet Request - Pending - Reminder - rb | 56 | 1 | — | — | — | — | — | Approval: Tablet Request - Standalone - Approval [24] |
| -427 | Approval Outcome - Tablet Request - Rejected - rb | 56 | 1 | — | — | — | — | — | Approval: Tablet Request - Standalone - Approval [24] |
| -424 | Approval Outcome - Tablet Request - Approved - rb | 56 | 1 | — | — | — | — | — | Approval: Tablet Request - Standalone - Approval [24] |
| -421 | Approval Message - Tablet Request - Pending - rb | 56 | 1 | — | — | — | — | — | Approval: Tablet Request - Standalone - Approval [24] |
| -418 | Approval Message - Printer Request - Pending - Reminder - rb | 56 | 1 | — | — | — | — | — | Approval: Printer Request - Standalone - Approval [23] |
| -415 | Approval Outcome - Printer Request - Rejected - rb | 56 | 1 | — | — | — | — | — | Approval: Printer Request - Standalone - Approval [23] |
| -412 | Approval Outcome - Printer Request - Approved - rb | 56 | 1 | — | — | — | — | — | Approval: Printer Request - Standalone - Approval [23] |
| -409 | Approval Message - Printer Request - Pending - rb | 56 | 1 | — | — | — | — | — | Approval: Printer Request - Standalone - Approval [23] |
| -406 | Approval Message - Peripherals Request - Pending - Reminder - rb | 56 | 1 | — | — | — | — | — | Approval: Peripherals Request - Standalone - Approval [22] |
| -403 | Approval Outcome - Peripherals Request - Rejected - rb | 56 | 1 | — | — | — | — | — | Approval: Peripherals Request - Standalone - Approval [22] |
| -400 | Approval Outcome - Peripherals Request - Approved - rb | 56 | 1 | — | — | — | — | — | Approval: Peripherals Request - Standalone - Approval [22] |
| -397 | Approval Message - Peripherals Request - Pending - rb | 56 | 1 | — | — | — | — | — | Approval: Peripherals Request - Standalone - Approval [22] |
| -394 | Approval Message - Other Hardware Request - Pending - Reminder - rb | 56 | 1 | — | — | — | — | — | Approval: Other Hardware Request - Standalone - Approval [25] |
| -391 | Approval Outcome - Other Hardware Request - Rejected - rb | 56 | 1 | — | — | — | — | — | Approval: Other Hardware Request - Standalone - Approval [25] |
| -388 | Approval Outcome - Other Hardware Request - Approved - rb | 56 | 1 | — | — | — | — | — | Approval: Other Hardware Request - Standalone - Approval [25] |
| -385 | Approval Message - Other Hardware Request - Pending - rb | 56 | 1 | — | — | — | — | — | Approval: Other Hardware Request - Standalone - Approval [25] |
| -382 | Approval Message - Monitor Request - Pending - Reminder - rb | 56 | 1 | — | — | — | — | — | Approval: Monitor Request - Standalone - Approval [21] |
| -379 | Approval Outcome - Monitor Request - Rejected - rb | 56 | 1 | — | — | — | — | — | Approval: Monitor Request - Standalone - Approval [21] |
| -376 | Approval Outcome - Monitor Request - Approved - rb | 56 | 1 | — | — | — | — | — | Approval: Monitor Request - Standalone - Approval [21] |
| -373 | Approval Message - Monitor Request - Pending - rb | 56 | 1 | — | — | — | — | — | Approval: Monitor Request - Standalone - Approval [21] |
| -370 | Approval Message - Laptop Request - Pending - Reminder - rb | 56 | 1 | — | — | — | — | — | Approval: Laptop Request - Standalone - Approval [20] |
| -367 | Approval Outcome - Laptop Request - Rejected - rb | 56 | 1 | — | — | — | — | — | Approval: Laptop Request - Standalone - Approval [20] |
| -364 | Approval Outcome - Laptop Request - Approved - rb | 56 | 1 | — | — | — | — | — | Approval: Laptop Request - Standalone - Approval [20] |
| -361 | Approval Message - Laptop Request - Pending - rb | 56 | 1 | — | — | — | — | — | Approval: Laptop Request - Standalone - Approval [20] |
| -358 | Approval Message - Desktop Request - Pending - rb | 56 | 1 | — | — | — | — | — | Approval: Desktop Request - Standalone - Approval [19] |
| -355 | Approval Outcome - Desktop Request - Approved - rb | 56 | 1 | — | — | — | — | — | Approval: Desktop Request - Standalone - Approval [19] |
| -352 | Approval Outcome - Desktop Request - Rejected - rb | 56 | 1 | — | — | — | — | — | Approval: Desktop Request - Standalone - Approval [19] |
| -349 | Approval Message - Desktop Request - Pending - Reminder - rb | 56 | 1 | — | — | — | — | — | Approval: Desktop Request - Standalone - Approval [19] |
| -346 | OC Onboard NetSuite notification - rb | 56 | 1 | — | Test Company - NetSuite Notification [31] | — | — | — | — |
| -340 | Approval required - Enable/Disable User - Pending - Reminder - rb | 56 | 1 | — | — | — | — | — | Approval: User Account Status Approval Process [18] |
| -337 | Approval Outcome - Enable/Disable User - Reject v1 - rb | 56 | 1 | — | — | — | — | — | Approval: User Account Status Approval Process [18] |
| -334 | Approval Outcome - Enable/ Disable User - Approved v1 - rb | 56 | 1 | — | — | — | — | — | Approval: User Account Status Approval Process [18] |
| -331 | Approval required - Enable/ Disable User - Pending - rb | 56 | 1 | — | — | — | — | — | Approval: User Account Status Approval Process [18] |
| -325 | Approval Message - USB - Pending - Reminder - rb | 56 | 1 | — | — | — | — | — | Approval: USB Enablement Request [16] |
| -322 | Approval Message - SIR - Pending - reminder - v2 -rb | 56 | 1 | — | — | — | — | — | Approval: Software Installation Request [15] |
| -319 | Approval Outcome - Onboarding - Approved - RB | 56 | 1 | — | — | — | — | — | Approval: Onboarding Approval Process - WIP [4] |
| -316 | Approval required - Onboarding - Pending - Reminder - rb | 56 | 1 | — | — | — | — | — | Approval: Onboarding Approval Process - WIP [4] |
| -313 | Approval required - Onboarding - Pending - rb | 56 | 1 | — | — | — | — | — | Approval: Onboarding Approval Process - WIP [4] |
| -301 | Approval Outcome - Job Title Change - Approved - rb | 56 | 1 | — | — | — | — | — | Approval: Job Title Change Process [8] |
| -298 | Approval Outcome - Job Title Change - Rejected - rb | 56 | 1 | — | — | — | — | — | Approval: Job Title Change Process [8] |
| -295 | Approval Required - Job Title Change - Pending - Reminder - rb | 56 | 1 | — | — | — | — | — | Approval: Job Title Change Process [8] |
| -292 | Approval Required - Job Title Change - Pending - rb | 56 | 1 | — | — | — | — | — | Approval: Job Title Change Process [8] |
| -289 | Approval Required - Internal Move - Pending - Reminder - rb | 56 | 1 | — | — | — | — | — | Approval: Internal User Department Move [11] |
| -286 | Approval Required - Internal Move - Pending - rb | 56 | 1 | — | — | — | — | — | Approval: Internal User Department Move [11] |
| -283 | Approval Required - Gitlab - Pending - reminder - rb | 56 | 1 | — | — | — | — | — | Approval: GitLab Approval [10] |
| -280 | Approval Required - Gitlab - Pending - rb | 56 | 1 | — | — | — | — | — | Approval: GitLab Approval [10] |
| -277 | Approval Required - Domain White or Black Listing - Pending - reminder - rb v1 | 56 | 1 | — | — | — | — | — | Approval: Domain Name White and Blacklising [5] |
| -271 | Approval Outcome - Admin Rights - Pending - reminder - rb - links | 56 | 1 | — | — | — | — | — | Approval: Administrator Rights Request [6] |
| -268 | Approval Required - Domain White or Black Listing - Pending - rb | 56 | 1 | — | — | — | — | — | Approval: Domain Name White and Blacklising [5] |
| -262 | Approval Outcome - Admin Rights - Pending - rb | 56 | 1 | — | — | — | — | — | Approval: Administrator Rights Request [6] |
| -259 | Approval Message - Asset Management - pending - reminder - rb | 56 | 1 | — | — | — | — | — | Approval: Asset Management AP [17] |
| -256 | Approval Outcome - Internal Move - Rejected - rb | 56 | 1 | — | — | — | — | — | Approval: Internal User Department Move [11] |
| -253 | Approval Outcome - Internal Move - Approved - rb | 56 | 1 | — | — | — | — | — | Approval: Internal User Department Move [11] |
| -250 | Approval Outcome - Shared Mailbox - Approved - rb | 56 | 1 | — | — | — | — | — | Approval: Shared Mailbox Access Request Approval Process [13] |
| -247 | Approval Outcome - Shared Mailbox - Rejected - rb | 56 | 1 | — | — | — | — | — | Approval: Shared Mailbox Access Request Approval Process [13] |
| -244 | Approval Outcome - GitLab Request - Reject - rb | 56 | 1 | — | — | — | — | — | Approval: GitLab Approval [10] |
| -241 | Approval Outcome - GitLab Request - Approved - rb | 56 | 1 | — | — | — | — | — | Approval: GitLab Approval [10] |
| -238 | Approval Outcome - Domain White or Black Listing - Reject - rb | 56 | 1 | — | — | — | — | — | Approval: Domain Name White and Blacklising [5] |
| -235 | Approval Outcome - Domain White or Black Listing - Approved - rb | 56 | 1 | — | — | — | — | — | Approval: Domain Name White and Blacklising [5] |
| -232 | Approval Outcome - Admin Rights - Reject - rb | 56 | 1 | — | — | — | — | — | Approval: Administrator Rights Request [6] |
| -229 | Approval Outcome - Admin Rights - Approved - rb | 56 | 1 | — | — | — | — | — | Approval: Administrator Rights Request [6] |
| -220 | Approval Message - Asset Management - pending - rb | 56 | 1 | — | — | — | — | — | Approval: Asset Management AP [17] |
| -217 | Approval Outcome - Asset Management - Approved - rb | 56 | 1 | — | — | — | — | — | Approval: Asset Management AP [17] |
| -214 | Approval Outcome - Asset Management - Rejected - rb | 56 | 1 | — | — | — | — | — | Approval: Asset Management AP [17] |
| -205 | OxM - Mobile Phone Notification for New Starter - rb | 56 | 1 | — | OXM - Mobile Phone Notifications [16] | — | — | — | — |
| -196 | Approval Outcome - USB - Rejected - rb | 56 | 1 | — | — | — | — | — | Approval: USB Enablement Request [16] |
| -193 | Approval Outcome - USB - Approved - rb | 56 | 1 | — | — | — | — | — | Approval: USB Enablement Request [16] |
| -190 | Approval Message - USB - Pending - rb | 56 | 1 | — | — | — | — | — | Approval: USB Enablement Request [16] |
| -178 | SIR - Notification - rb | 56 | 1 | — | — | Software Install Request [49] | — | — | — |
| -175 | Approval Message - SIR - Pending v2 -rb | 56 | 1 | — | — | — | — | — | Approval: Software Installation Request [15] |
| -163 | OC Onboard Payhawk notification - rb | 56 | 1 | — | Test Company - Payhawk Notification [30] | — | — | — | — |
| -154 | OxM - OnB - Inform License Request - rb | 56 | 1 | — | — | — | — | OxM - OnB - Inform [56] | — |
| -130 | Collect Business Billing Information | 56 | 1 | — | — | — | — | Capture Business Billing Information [52] | — |
| 1 | New Ticket Logged | 100 | 1 | — | Rule Matched [12] | — | — | — | — |
| 11 | Ticket Update | 100 | 1 | — | — | — | — | Email User [16] | — |
| 300 | Two factor enabled | 56 | 1 | MS-SALES-Master-CRM-v1.0.0 [132] | — | — | — | — | — |
| 301not in live list | (not in live snapshot) | 1 | MS-SALES-Master-CRM-v1.0.0 [132] | — | — | — | — | — | |
| 302not in live list | (not in live snapshot) | 1 | MS-SALES-Master-CRM-v1.0.0 [132] | — | — | — | — | — | |
| 303 | Two factor disabled | 56 | 1 | MS-SALES-Master-CRM-v1.0.0 [132] | — | — | — | — | — |
| 304not in live list | (not in live snapshot) | 1 | MS-SALES-Master-CRM-v1.0.0 [132] | — | — | — | — | — | |
| 305not in live list | (not in live snapshot) | 1 | MS-SALES-Master-CRM-v1.0.0 [132] | — | — | — | — | — | |
| 306 | Authenticator app configured | 56 | 1 | MS-SALES-Master-CRM-v1.0.0 [132] | — | — | — | — | — |
| 307not in live list | (not in live snapshot) | 1 | MS-SALES-Master-CRM-v1.0.0 [132] | — | — | — | — | — | |
| 308not in live list | (not in live snapshot) | 1 | MS-SALES-Master-CRM-v1.0.0 [132] | — | — | — | — | — |
| ID | Template | Class | Score |
|---|---|---|---|
| -634 | Password Reset - Approval Required - rb - updated v1.1 | Partial / needs work | 78 |
| -625 | MFA Reset - Approval Required - v1 | Partial / needs work | 67 |
| -613 | Password Reset - Approval Required - rb - updated v1 | Partial / needs work | 67 |
| -610 | MFA Reset - Approval Required - Reminder - rb | Branded (compliant) | 100 |
| -589 | Password Reset - Approval Required - rb - updated | Partial / needs work | 67 |
| -583 | MFA Reset - Rejected - rb | Partial / needs work | 67 |
| -577 | MFA Reset - Approval Required - rb | Partial / needs work | 67 |
| -574 | MFA Reset - New Ticket - rb | Partial / needs work | 67 |
| -469 | Approval Outcome - Offboarding - Reject v1 - 2026 Branding | Branded (compliant) | 100 |
| -454 | OC Onboard NetSuite notification - rb - cai | Branded (compliant) | 100 |
| -448 | Spence Test Email Template 01 | Partial / needs work | 78 |
| -343 | Setup Huntress Online Training and Email Testing | Empty | 0 |
| -328 | Approval Outcome - Enable/Disable User - Approved v1 - rb | Partial / needs work | 56 |
| -310 | Approval required - Offboarding - Pending - Reminder - rb | Partial / needs work | 56 |
| -307 | Approval required - Offboarding - Pending - rb | Partial / needs work | 56 |
| -304 | Approval Outcome - Offboarding - Approved v1 - rb | Partial / needs work | 56 |
| -226 | Approval Outcome - Offboarding - Reject v1 - rb | Partial / needs work | 56 |
| -211 | Asset Management - Notification - rb | Partial / needs work | 56 |
| -199 | SLA Hold Reminder Message - 11-06-25 -rb | Partial / needs work | 56 |
| -184 | No background colour | Partial / needs work | 56 |
| -172 | Approval Message - SIR | Partial / needs work | 56 |
| -157 | OxM - OFFB - Inform License | Off-brand / legacy | 11 |
| -151 | Approval Outcome - Shared Mailbox - Rejected | Off-brand / legacy | 11 |
| -148 | Approval Outcome - Shared Mailbox - Approved | Off-brand / legacy | 11 |
| -142 | Approval Outcome - Internal Move - Rejected | Off-brand / legacy | 11 |
| -139 | Approval Outcome - Internal Move - Approved | Off-brand / legacy | 11 |
| -127 | Capture Business Information | Partial / needs work | 56 |
| -124 | Approval Outcome - Software Request - Approved | Off-brand / legacy | 11 |
| -121 | Approval Outcome - Software Request - Reject | Off-brand / legacy | 11 |
| 14 | Ticket Closed | Branded (compliant) | 100 |
| 35 | Supplier Ticket | Partial / needs work | 56 |
| 38 | Closure Reminder | Partial / needs work | 56 |
| 41 | Ticket Closed Automatically | Partial / needs work | 56 |
| 56 | Supplier Recall Message | Partial / needs work | 56 |
| 59 | Supplier SLA Breach Message | Partial / needs work | 56 |
| 62 | Supplier Message | Partial / needs work | 56 |
| 65 | Ticket In Progress | Partial / needs work | 56 |
| 74 | Sales Order | Branded (compliant) | 100 |
| 80 | Welcome Email | Partial / needs work | 56 |
| 86 | Unapproved Change Message | Partial / needs work | 56 |
| 89 | SLA Hold Reminder Message | Partial / needs work | 56 |
| 92 | Quotation Message | Partial / needs work | 56 |
| 95 | Supplier PO Message | Partial / needs work | 56 |
| 100 | NOT IN USE | Bare / legacy | 0 |
| 103 | User Email 02 | Bare / legacy | 0 |
| 106 | User Email 03 | Bare / legacy | 0 |
| 109 | User Email 04 | Bare / legacy | 0 |
| 112 | User Email 05 | Bare / legacy | 0 |
| 115 | User Email 06 | Bare / legacy | 0 |
| 118 | User Email 07 | Bare / legacy | 0 |
| 121 | User Email 08 | Bare / legacy | 0 |
| 124 | User Email 09 | Bare / legacy | 0 |
| 127 | User Email 10 | Bare / legacy | 0 |
| 130 | Approval of PO Message | Partial / needs work | 56 |
| 136 | Invoice Email Subject | Partial / needs work | 56 |
| 139 | Release Email Subject | Partial / needs work | 56 |
| 142 | Merged Request Subject | Partial / needs work | 56 |
| 147 | User Validate Email Subject | Partial / needs work | 56 |
| 150 | New Ticket Logged (Out of Hours) | Partial / needs work | 56 |
| 153 | Client Contract | Partial / needs work | 56 |
| 156 | End User Appointment Email Subject | Partial / needs work | 56 |
| 159 | Status Changed | Partial / needs work | 56 |
| 165 | Order Confirmation Subject | Partial / needs work | 56 |
| 171 | Feedback Notification Subject | Partial / needs work | 56 |
| 174 | KB Article Email Subject | Partial / needs work | 56 |
| 183 | Remote Support Invitation | Partial / needs work | 56 |
| 186 | Password Reset | Partial / needs work | 56 |
| 189 | Password Reset Confirmation | Partial / needs work | 56 |
| 192 | Appointment Reminder | Partial / needs work | 56 |
| 195 | Appointment Schedule | Partial / needs work | 56 |
| 198 | Contract Schedule Closure | Partial / needs work | 56 |
| 201 | Two Factor Verification Code | Partial / needs work | 56 |
| 204 | Project Schedule | Partial / needs work | 56 |
| 231 | Email Address Confirmation | Partial / needs work | 56 |
| 234 | Agent Invitation | Partial / needs work | 56 |
| 240 | Ticket Closed Automatically (SLA) | Partial / needs work | 56 |
| 243 | Service status update | Partial / needs work | 56 |
| 246 | Quote Approved | Branded (compliant) | 100 |
| 249 | Approval of Quote | Branded (compliant) | 100 |
| 252 | Welcome Email (Quote) | Partial / needs work | 56 |
| 255 | New User Account Request | Partial / needs work | 56 |
| 261 | Contract Email Subject | Partial / needs work | 56 |
| 264 | Stripe Payment Confirmation | Bare / legacy | 0 |
| 273 | NHServer Error Report | Partial / needs work | 56 |
| 276 | Payment Notification | Partial / needs work | 56 |
| 279 | Invoice Approved | Partial / needs work | 56 |
| 282 | Approval of Invoice | Bare / legacy | 0 |
| 285 | Stripe Payment Failure | Partial / needs work | 56 |
| 291 | Password changed | Partial / needs work | 56 |
| 294 | User name changed | Partial / needs work | 56 |
| 297 | Email address changed | Partial / needs work | 56 |
| 309 | Authenticator app removed | Partial / needs work | 56 |
| 312 | Send Knowledge Base Article | Partial / needs work | 56 |
| 315 | Timesheet Rejected | Bare / legacy | 0 |
| 318 | Quote Viewed by End User | Branded (compliant) | 100 |
| 321 | Asset Drop Off Arranged | Partial / needs work | 56 |
| 324 | Asset Collection Arranged | Partial / needs work | 56 |
| 327 | Ticket Closed (Pending Closure) | Partial / needs work | 56 |
| 330 | Quote Rejected | Branded (compliant) | 100 |
| 333 | Asset Swap Arranged | Partial / needs work | 56 |
| 336 | Timesheet Incomplete | Bare / legacy | 0 |
| 339 | Managed Agents' Timesheet Incomplete | Bare / legacy | 0 |
| 342 | Credit Note | Partial / needs work | 56 |
| 345 | Invoice Reminder | Partial / needs work | 56 |
| 348 | Admin Mode Activated | Bare / legacy | 0 |
| 351 | Quote Countersigning | Branded (compliant) | 100 |
| 354 | Teams Chat Closure Message | Bare / legacy | 0 |
| 357 | Agent Booking Appointment Reminder | Bare / legacy | 0 |
| 701 | Feedback 1 | Off-brand / legacy | 0 |
| 702 | Feedback 2 | Off-brand / legacy | 0 |
| 703 | Feedback 3 | Off-brand / legacy | 0 |
| 704 | Feedback 4 | Off-brand / legacy | 0 |
| 705 | After Feedback | Bare / legacy | 0 |
| 706 | All Feedback HTML | Empty | 0 |
| 707 | Portal Custom CSS | Snippet / non-email | 11 |
| 708 | After Feedback 1 | Empty | 0 |
| 709 | After Feedback 2 | Empty | 0 |
| 710 | After Feedback 3 | Empty | 0 |
| 711 | After Feedback 4 | Empty | 0 |
| 712 | AI Insights Context | Snippet / non-email | 0 |
| 750 | Remote Support - User Page | Bare / legacy | 0 |
| 751 | Remote Support - Technician Page | Bare / legacy | 0 |
| 752 | Remote Support - Remote Access Page | Bare / legacy | 0 |
| 753 | SimpleHelp Remote Link ($remotelink) | Bare / legacy | 0 |
| 754 | $REMOTEINVITE | Bare / legacy | 0 |
| 770 | Knowledge Base Article link canned text | Snippet / non-email | 0 |
| 771 | Agent New Appointment Notification | Bare / legacy | 0 |
| 772 | Agent New Task Notification | Bare / legacy | 0 |
| 773 | Cookie Consent Message | Snippet / non-email | 0 |
| 774 | Homescreen HTML Top | Snippet / non-email | 0 |
| 775 | Homescreen HTML Bottom | Snippet / non-email | 0 |
| 776 | Quote Approval HTML | Empty | 0 |
| 899 | Undertaking to work form | Bare / legacy | 0 |